Privacy statement

Last reviewed: 11 oct 2023

Introduction

This Privacy Notice regulates the processing of personal data by Capptain (fluvio bv), with social seat at Brusselsesteenweg 620C, 3090 OVerijse, with company number VAT BE 0563.352.739 and with contact address: info@capptain.be.

Capptain (later mentioned as “We” or “The Company”) is committed to protect the privacy of your personal data. For the purpose of applicable data protection law, including the General Data Protection Regulation (Regulation (EU) 2016/679) (hereafter GDPR), the Company is the data controller for the processing of your personal data. Our Privacy Notice explains how we will process your personal data, including when you use our website and when you interact with us by e-mail, post, telephone or other means, for example by requesting samples, or placing an order. If you have any questions regarding our Privacy Notice, please contact us.

Information We Collect

Personal Information: We may collect personal information such as your name, email address, phone number, and any other information you provide when you fill out our contact form or otherwise interact with our Website.

Automatically Collected Information: We may collect certain information automatically when you visit our Website, including your IP address, browser type, operating system, and browsing behavior.

Legal foundation for the processing

Personal data is processed based on Article 6.1. (a) consent, (b) (required for the implementation of an agreement),(c) (required to satisfy a legal obligation), of the General Data Protection Act. Insofar as the processing of personal data takes place based on Article 6.1. consent, customers always have the right to withdraw the given consent.

How We Use Your Information

We ask for consent on our website to process your data when you fill in a form or download free documents. We also ask for consent to be added to the mailinglist. We can use your personal data to update you on technical information, products, literature and case studies when applicable.

Consent can be withdrawn at any moment. You are able at any time not to receive any longer our information by exercising your rights of unsubscribing on the occasion of a sending or by contacting us: info@capptain.be.

We may use the information we collect for the following purposes: • To respond to your inquiries and provide customer support. • To improve our Website and services. • To send you updates, newsletters, and promotional materials if you have opted in. • To comply with legal obligations. • To establish statistics on visits to our site in order to improve its content

Disclosure of Your Information

The personal information we hold may be transferred within the Company but access is granted only to those employees, collaborators, agents and subcontractors who need your Personal Data to perform their work.

Your data will not be traded, sold, hired or passed on to third parties, except to some carefully chosen processors of the Company who can assist us in the exercise of our duties like the webshop, our online ICT-platform, payment processing, accounting, disclosure software and back-up service.

We guarantees a similar level of protection by imposing contractual obligations on its employees, (external) employees and consultants, as well as on its subcontractors.

Retention period

Data related to forms carried out on our site will be kept for maximum 24 months unless commercial relation begins between you and The Company or you decide to exercise your rights of unsubscribing.

The personal data is stored by The Company and processed for a period required for the purpose of the processing, legal obligations and for the contractual relationship between The Company and the data subject.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities on our Website. Your Choices You can opt out of receiving promotional communications from us by following the instructions provided in those communications. You can disable cookies through your browser settings.

Security

We use reasonable security measures to protect your personal information. The Company has developed security measures which have been adjusted at the technological and organisational level to prevent the destruction, loss, falsification, changing, prohibited access or the erroneous disclosure to third parties of personal data as well as any other prohibited processing of this data.

Under no circumstances can The Company be held liable for any direct or indirect loss resulting from the incorrect or unlawful use of your personal data by a third party.

You must at all times comply with the security instructions, including by preventing all prohibited access to your login details and password. You are solely responsible for the use made from the website on your computer, IP-address and your identification details, as well as for the confidentiality of such.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Rights of data subjects

In accordance with and under the conditions of Belgian data protection law and the provisions of the General Data Protection Regulation (GDPR), we hereby inform you that you have the following rights at your request:

• Right of access: you have the right to ask, free of charge, what Personal Data the Contractor collects and processes about you and to find out for what purpose it is used.
• Right to rectification: you have the right to request a rectification (correction) of your Personal Data that is incorrect and the right to supplement/amend Personal Data (about you) that is incomplete.
• Right to be forgotten or to have data restricted: you have the right to have Personal Data about you erased and to have the processing of such data restricted under the circumstances and conditions set out in the General Data Protection Regulation ( GDPR). However, the Contractor has the right to refuse to delete or limit data if it is necessary for payroll processing, to fulfill a legal obligation or for a legitimate interest, provided that such data is necessary for the purposes for which it was collected.
• Right to data portability: You have the right to receive the personal data you have provided to the Contractor in a structured, commonly used and machine-readable format.
• Right to object: you have the right to object to the processing of your Personal Data for serious and justified reasons. However, you cannot object to the processing of data that is necessary for the Contractor to comply with a legal obligation, to conclude an employment contract or for a legitimate interest, provided that such data is necessary for the purposes for which it was collected .
• Right to withdraw consent: where the processing of Personal Data is based on prior consent, you have the right to withdraw that consent. These Personal Data will then only be processed if the Contractor has another legal basis to justify the processing.

You can exercise the above rights by contacting: info@capptain.be. We will respond to your request as soon as possible, but in any case within four weeks. You also have the option to file a complaint with the national supervisory authority, the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels - commission@privacycommission.be).

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

E-mail: info@capptain.be Post: Brusselsesteenweg 620C, 3090 Overijse, Belgium